Customer Data and Insights Lead

Overview

Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world.

Wallenius Wilhelmsen operates around 125 vessels servicing 15 trade routes to six continents, together with a global inland distribution network, 120 processing centres, and 11 marine terminals. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts. The Wallenius Wilhelmsen group (OEX: WALWIL) has 9,500 employees in 29 countries and is headquartered in Oslo, Norway. The group consists of Wallenius Wilhelmsen Ocean, Wallenius Wilhelmsen Solutions, EUKOR and ARC. Total income was USD 4.1 billion for the full year of 2018.

The world will keep surprising us, and Wallenius Wilhelmsen will take an active role in defining the future of logistics, imagining new, more sustainable solutions for the changing world of mobility and transport on land and sea.

For more information see: www.walleniuswilhelmsen.com

Job Description

Customer Growth is a newly established global function created to enable the next phase of Wallenius Wilhelmsen’s commercial transformation. As part of our ambitious Commercial Excellence agenda within Customer Growth, we are evolving our commercial operating model through several strategic initiatives, including implementation of a CRM solution, transformation of our sales and customer management organization, and rollout of a new customer segmentation model.

Within the Customer Growth organization the Commercial Strategy and Operations unit is still in a build-up phase, creating a unique opportunity to join a transformation journey.

We are now looking for a Customer Data & Insights Lead to join our Commercial Strategy & Operations team within Customer Growth. The role will play a central part in improving data quality, enabling forecasting and planning processes, and supporting data-driven commercial decision-making across Customer Growth.

Responsibilities

Customer Growth Data Stewardship & Governance

• Act as the primary steward for customer data across systems and processes

• Define and maintain customer data standards, definitions, and governance practices

• Identify and resolve data gaps, inconsistencies, and quality issues

• Ensure alignment between customer data used across CRM, forecasting, and performance management processes

• Support integration and structuring of customer data into forecasting and performance frameworks

• As the Customer data structures and governance are matured, take on primary steward role for demand forecast data also

Capability development for qualitative data structuring

• Ensure qualitative data is structured, comparable, and accessible

• Design frameworks, tools, templates for capturing qualitative insights from account teams in a consistent way

• Standardize input via templates, tagging, CRM enhancements etc.

• Identify and support the development of scalable and repeatable approaches to capturing and leveraging customer intelligence.

• Identify opportunities to enhance data models, tools, and processes supporting customer insights development.

Customer & Market Insights Development

• Develop structured insights on customers, segments, and industries by combining quantitative data with qualitative inputs from Account Managers and commercial teams.

• Synthesize frontline insights (e.g., customer strategies, pipeline developments, competitive dynamics) into consistent and scalable intelligence.

• Analyse customer behaviours, trends, and performance to identify opportunities, risks, and emerging patterns.

• Develop industry views to support targeted commercial strategies.

• Facilitate the development of implications and recommendations to support commercial planning and decision-making.

Cross-Functional Alignment & Enablement

• Act as a bridge between Sales, Commercial Strategy, Demand Planning, and Data teams to ensure alignment on customer data and insights.

• Contribute to cross-functional discussions by providing a fact-based view on customer developments.

Qualifications and experience

We are looking for someone with:

• 5+ years of experience, including experience in customer analytics, commercial intelligence, or related roles and consulting experience

• Experience working in B2B environments (e.g., shipping, logistics, transportation, or similarly complex industries) is strongly preferred.

• Proven experience working with both quantitative data and qualitative commercial inputs (e.g., sales insights, customer feedback).

• Experience supporting commercial decision-making through data and insights.

• Strong understanding of data governance principles, data quality management, and master data concepts (e.g., customer hierarchies, segmentation).

• Experience working with CRM systems and customer data structures.

• Ability to define data standards and ensure consistency across systems and stakeholders.

• Experience identifying and resolving data quality issues in complex environments.

• Strong analytical skills with the ability to combine multiple data sources into meaningful insights.

• Ability to synthesize qualitative and quantitative inputs into structured, scalable insights.

• Proficiency in Excel and BI tools (e.g., Power BI)

• Ability to interpret customer behaviour and market trends and translate them into commercial implications.

• Experience working cross-functionally and influencing without direct authority.

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The role is located at our Oslo office.

If it sounds like you – get in touch or send in your application today.

Apply by submitting your application and résumé in English. Please note that we do not accept applications by e-mail.

In this hiring process, we collaborate with our recruitment partner Abright. If you have any questions, please contact Hanna Dynesius (hanna@abright.se) or AnnSofie Bott (annsofie@abright.se).

We work with ongoing selection and encourage you to submit your application immediately.

Check out other roles at Wallenius Wilhelmsen

Commercial Performance Lead

Project Manager - Commercial Governance Processs Excellence

ABOUT ABRIGHT

Abright specializes in strategic recruitment, executive search, and change management. We work closely with the business on assignments where growth, efficiency and development of the offering are in focus. For this role, it means a recruitment partnership with an understanding of business-driven organizations and requirements for long-term value creation.

www.abright.se

WHEN YOU JOIN US AT WALLENIUS WILHEMSEN

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.

ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. 

Apply today, and let’s keep the world and your career, moving together.